Privacy Policy

Nagarro is a custom software development and business consulting company that provides consulting and technology services to its clients. It is headquartered in Munich, Germany, and has its primary development center in Gurugram, in the National Capital Region of India.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Nagarro’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will, from time to time, update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Personal Data means the information which relates to an individual and which identifies that individual, either directly or indirectly (together with other information that is reasonably likely to come into Nagarro’s possession), such as your name, email address or telephone number. Nagarro only obtains, uses and forwards Personal Data if this is permitted by law, and if the user has consented to it.

As is true of most other websites, Nagarro’s website collects certain information automatically and may store some of the information as log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other information about the use of Nagarro’s website, including a history of the pages you view. We use this information to help us design our website to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. Nagarro’s website also uses certain cookies and web beacons. It does not track users when they cross to third party websites, does not provide targeted advertising, and therefore, does not respond to Do Not Track (DNT) signals.

We use HubSpot for our digital marketing activities. HubSpot, an American provider of software for marketing automation, is headquartered in the USA and has its European office in Ireland (HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, Attn: Privacy. | HubSpot, Ground Floor, Two Dockland Central Guild Street, Dublin 1, Ireland). We use HubSpot to analyze and provide marketing content, in particular for e mail marketing, landing pages and contact management. Visitors to our website can use contact forms to learn more about us, download content and supply us with contact details (plus additional demographic information, where appropriate). This information is stored on HubSpot servers, where we use it to optimize our activities regarding and contact with potential customers. All the information we gather in this way is governed by this privacy provision.

Our website uses cookies and by visiting our website, you agree that cookies can be stored on your device as further explained below.
Cookies are small pieces of data that a website sends to your computer’s web browser while you are navigating through it. Cookies serve many purposes, but mainly, they enable you to navigate between pages easily, remember your preferences, and eventually improve user experience. These cookies stored on your machine can also help identify your computer. Cookies used on this website can be either set up by our website or by a third-party website. Moreover, these cookies can be “session” or “persistent” cookies: a session cookie is a cookie that is automatically deleted when the user closes the browser, whereas a persistent cookie is a cookie that remains stored in the user’s terminal device until it reaches a defined expiration date.
We also use cookies to improve the quality of our service, including logging in, storing your preferences, maintaining report selection, and tracking your web page visits and actions. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. If you have enabled “Do Not Track” functionality in your web browser, then your personally identifiable cookies will expire within 5 days.

1. Types of cookies:

   We use several types of cookies on this website, that are sorted on the basis of the four categories found in the ICC UK Cookie Guide (2012). For more information on the different cookies we use on this website, refer to the following list of cookies:

   • Strictly necessary cookies:

     These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided. A brief of the cookies used for the same is as follows:

     Supplier	Cookie Name	Purpose of the cookie	Expires	Disclosure policy
     HubSpot	__hs_opt_out	This cookie is used by the opt-in privacy policy to remind not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.	13 months	Hubspot Cookies
     HubSpot	__hs_do_not_track	This cookie is set when you give users the choice to opt out of cookies and they choose to do so. It disables tracking and personalization.	13 months	Hubspot Cookies
     HubSpot	__hs_initial_opt_in	This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.	7 days	Hubspot Cookies
     HubSpot	__hs_cookie_cat_pref	This cookie is used to record the categories a visitor consented to.	13 months	Hubspot Cookies
     HubSpot	hs_ab_test	This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.	Session	Hubspot Cookies
     HubSpot	<id>_key	When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page. It contains an encrypted version of the password so future visits to the page will not require the password again.	14 days	Hubspot Cookies
     HubSpot	hs-messages-is-open	This cookie is used to determine and save whether the chat widget is open for future visits. It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity. If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.	30 minutes	Hubspot Cookies
     HubSpot	hs-messages-hide-welcome-message	This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.	1 day	Hubspot Cookies
     HubSpot	__hsmem	This cookie is set when visitors log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in	1 year	Hubspot Cookies
     HubSpot	hs-membership-csrf	This cookie is used to ensure that content membership logins cannot be forged. It contains a random string of letters and numbers used to verify that a membership login is authentic.	Session	Hubspot Cookies
     HubSpot	hs_langswitcher_choice	This cookie is used to save the visitor’s selected language choice when viewing pages in multiple languages.	2 years	Hubspot Cookies
     HubSpot	__cfruid	This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn more about Cloudflare cookies.	Session	Hubspot Cookies
     *Google	ga-disable-“Unique-Nagarro-ID”	Used to disable tracking through Google analytics and is set when the consent is provided by user.	2 years	Google
     Hotjar	_hjClosedSurveyInvites	It is set once a user interacts with an External Link Survey invitation modal.	365 days	Hotjar cookies
     Hotjar	_hjDonePolls	It is set once a user completes a survey using the On-site Survey widget.	365 days	Hotjar cookies
     Hotjar	_hjMinimizedPolls	It is set once a user minimizes an On-site Survey widget.	365 days	Hotjar cookies
     Hotjar	_hjShownFeedbackMessage	It is set when a user minimizes or completes Incoming Feedback.	365 days	Hotjar cookies
     Hotjar	_hjSessionTooLarge	Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.	Session	Hotjar cookies
     Hotjar	_hjSessionRejected	If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.	Session	Hotjar cookies
     Hotjar	_hjSessionResumed	It is set when a session/recording is reconnected to Hotjar servers after a break in connection.	Session	Hotjar cookies
     Hotjar	_hjid	It is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser.	365 days	Hotjar cookies
     Hotjar	_hjRecordingLastActivity	This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).	Session	Hotjar cookies
     Hotjar	_hjTLDTest	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	Session	Hotjar cookies
     Hotjar	_hjUserAttributesHash	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.	Session	Hotjar cookies
     Hotjar	_hjCachedUserAttributes	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.	Session	Hotjar cookies
     Hotjar	_hjLocalStorageTest	This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.	Under 100ms	Hotjar cookies
     Hotjar	_hjIncludedInPageviewSample	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.	30 minutes	Hotjar cookies
     Hotjar	_hjIncludedInSessionSample	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.	30 minutes	Hotjar cookies
     Hotjar	_hjAbsoluteSessionInProgress	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	30 minutes	Hotjar cookies
     Hotjar	_hjFirstSeen	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.	Session	Hotjar cookies
     Hotjar	_hjViewportId	This stores information about the user viewport such as size and dimensions.	Session	Hotjar cookies
     Hotjar	_hjRecordingEnabled	This is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.	Session	Hotjar cookies

   • Functionality cookies

     These cookies allow a website to remember choices you make and provide enhanced, more personal features. For instance, a website may be able to provide you with local information or news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to the text size, font and other parts of the web pages that you can customize. They may also be used to provide services you have asked for, such as, watching a video or commenting on a blog. These cookies cannot track your browsing activity on other websites. They do not gather any information that could be used for advertising.

   • Analytics & Statistics cookies

     Analytics & Statistics cookies are used to measure browsing activity, to learn about how you use our website. For example, which pages you go to most frequently, how you link to our site, and whether you have any issues or error messages from web pages.
     Some of these cookies do collect information that identifies you. We use this information to improve how our website works and to provide you with a better online experience. We may also contact you, should you submit any of our customer feedback forms.
     Analytics & Statistics cookies are used to:
     • Measure the performance of our website and collect information on how you use it so that we can provide you with the best possible online service
     • Help us improve our website by measuring any errors you may experience
     • Measure the effectiveness of our onsite adverts and online marketing campaigns
     • Help us test different designs on our website to improve your online experience

     A brief of the cookies used for the same is as follows:

     Supplier	Cookie Name	Purpose of the cookie	Expires	Disclosure policy
     *Google	__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update	Cookie-Usage & Opt-out
     *Google	__utmt	Used to throttle request rate.	10 minutes	Cookie-Usage & Opt-out
     *Google	__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	30 mins from set/update	Cookie-Usage & Opt-out
     *Google	__utmc	Used to take a timestamp of the exact moment in time when a visitor leaves a site.	Session	Cookie-Usage & Opt-out
     *Google	__utmz	Used to store the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	6 months from set/update	Cookie-Usage & Opt-out
     *Google	__utmv	Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update	Cookie-Usage & Opt-out
     *Google	_ga	Used to distinguish users.	2 years	Cookie-Usage & Opt-out
     *Google	_gid	Used to distinguish users.	24 hours	Cookie-Usage & Opt-out
     *Google	_ga_<container-id>	Used to persist session state.	2 years	Cookie-Usage & Opt-out
     *Google	_gac_gb_<container-id>	Contains campaign related information. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	90 days	Cookie-Usage & Opt-out
     *Google	_gat	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property- id>.	1 minute	Cookie-Usage & Opt-out
     *Google	AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year	Cookie-Usage & Opt-out
     *Google	_gac_<property-id>	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out	90 days	Cookie-Usage & Opt-out
     HubSpot	__hstc	The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).	13 months	Hubspot Cookies
     HubSpot	hubspotutk	This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor.	13 months	Hubspot Cookies
     HubSpot	__hssc	This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.	30 min	Hubspot Cookies
     HubSpot	__hssrc	Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.	Session	Hubspot Cookies

   • Marketing cookies

     Marketing or advertising cookies are used to deliver adverts relevant to you. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
     Marketing cookies are used to:
     • Understand what Nagarro advertisements you might be interested in on our site.
     • Understand what Nagarro advertisements you might be interested in on other sites.
     As part of this, we use several third-party services to help us understand what adverts you might be interested in. These cookies hold information about your computer and they might hold a record of what other websites you have looked at, so that we can show you promotions when you are visiting other websites.
     We may also use advertising cookies to link to social media networks such as LinkedIn, and Twitter. These cookies will use information about your visit to the Nagarro website and then deliver targeted advertising to you. The information collected is anonymous but may include details such as your IP address. By using our website, you agree to these cookies being placed on your device. You can opt out of these cookies at any time by checking your settings with the relevant social media platform or within your browser. A brief of the cookies used for the same is as follows:

     Provider	Description	Opt-out*
     LinkedIn	LinkedIn is a business- and employment-oriented social networking service that operates via websites and mobile apps.	Opt-out of LinkedIn cookies
     Twitter	Twitter is an online news and social networking service where users post and interact with messages, "tweets".	Opt-out of Twitter cookies
     YouTube	YouTube is a video sharing website on which users can upload, view, and share videos.	More information on YouTube cookies
     Facebook	Facebook is a social network that Nagarro has an area on.	More information on Facebook cookies
     Quora	Quora is a platform with which one can exchange knowledge with one another worldwide.	Opt out of Quora cookies

     ^*Please note that turning off advertising cookies won't mean that you are not served any advertising. It merely means that the advertising will not be tailored to your interests.

2. Other non-cookie technologies:

   Nagarro also enables the use of technologies that perform functions similar to cookies such as web beacons or other technologies that may be included in marketing email messages or newsletters in order to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device but may work in conjunction with cookies to monitor website activity.

3. “Do-not-track” signals:

   Some web browsers may transmit “do-not-track” signals to the websites with which the browser communicates. As of the Effective Date of this Privacy Policy, an industry standard has not yet been established on how to respond to these signals. Therefore, our website does not currently recognize or respond to these signals, but Nagarro will reassess its response approach once a standard is established. However, at this time you can generally express your privacy preferences regarding the use of most cookies through your web browser.

4. How to accept or refuse cookies:

   In addition to the opt-out mechanisms highlighted in the above sections, user can modify browser settings to erase cookies or prevent automatic acceptance. Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
   These links explain how you can control cookies via your browser. Remember, if you turn off cookies in your browser then these settings apply to all websites not just this one.
   If your browser is not listed below, you can normally use the 'Help' functionality on your browser to find out about how it handles cookies.
   • Cookie settings in Chrome
   • Cookie settings in Firefox
   • Cookie settings in MS edge
   • Cookie settings in Safari web
   • Cookie settings in iOS
   • Cookie settings in Internet Explorer
   You can also opt out of receiving targeted advertisements by visiting the NAI website opt-out page here: http://www.networkadvertising.org/choices/ or the DAA opt-out page here: http://www.aboutads.info/ or, for EU users, the EDAA opt-out page here: http://youronlinechoices.eu/.

    

   You can always manage your cookies preferences in the Cookies setting.

If the user contacts the provider (e.g. via the contact form or by email), the user’s information is stored to allow the query to be processed and in case there are any follow-up questions.

Newsletter

The newsletter provides information about us and our products/services. If you wish to receive the newsletter, you must supply us with a valid email address and information that allows us to assess whether you are the owner of the email address indicated and whether that owner agrees to receive the newsletter. No other data are obtained. These data are used solely for the purpose of sending out the newsletter, and are not forwarded to third parties.
If you register for the newsletter, we store your IP address and the date on which you registered. The sole purpose of storing these data is to allow us to check whether a third party is abusing an email address or has registered to receive the newsletter without the rightful individual’s knowledge.
At any time, you can revoke your consent to storing of data and your email address, and our use of them to send out the newsletter. To revoke your consent, please use the link in the newsletter itself or in your profile, or notify us via the contact form or email.

Contact Form of the Website

For any details provided under the Tab ‘Job Openings’ category, the details are shared with our hiring team on the email id ‘teamhiring@nagarro.com’ for review and if found suitable, the hiring team will reach out to the relevant individual. The submissions are shared with the Hiring team at regular intervals.
For any details provided under the Tab ‘Business Enquiry’, where the prospect is looking for Nagarro services, the details are forwarded to salesteam@nagarro.com and the respective regional sales representative will reach out to the relevant individual.

When and how we share information with others

The Personal Data that Nagarro collects from you may be stored in one or more databases hosted by third parties located in the different parts of the world. These third parties do not use or have access to your Personal Data for any purpose other than cloud storage and retrieval.

This Privacy Notice is intended to provide you with information about what Personal Data Nagarro collects about you and how it is used. If you have any questions or you wish to confirm that Nagarro is processing your personal data, or to have access to your personal data Nagarro may have about you, please contact us at dpo@nagarro.com (mailto:dpo@nagarro.com).

Security of your information

To help protect the privacy of Personal Data including any personally identifiable information you transmit through use of this Site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your Personal Data to those employees who need to know that about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

Data storage and retention

The website is hosted on HubSpot CMS and corresponding data-centre is in USA. Your Personal Data is stored by Nagarro on its servers, and on the servers of the cloud based database management services Nagarro engages, located in the various locations globally. Nagarro retains data for the duration of the customer’s or member’s business relationship with Nagarro. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact Nagarro’s data protection officer at dpo@nagarro.com (mailto:dpo@nagarro.com).

Revoking, Amending, Correcting or Updating Data

Changes and updates to the Privacy Notice

As our organization, membership and benefits change from time to time, this Privacy Notice and Conditions of Use is expected to change as well. We reserve the right to amend the Privacy Notice and Conditions of Use at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice and Conditions of Use at Nagarro Site. We may email periodic reminders of our notices and terms and conditions and will email Nagarro members of material changes thereto, but you should check our Site frequently to see the current Privacy Notice and Conditions of Use that is in effect and any changes that may have been made to it.

If you have any questions, concerns or complaints about this privacy policy or our privacy practices,  please contact Nagarro data protection officer:

Email: dpo@nagarro.com

Mail correspondence: Baierbrunner Straße 15, 81379 Munich, Germany