Nagarro implements Connected Worker with A1 Telekom

Vienna, Austria, October 25, 2018: A1 Telekom AG together with Nagarro implemented a new technology concept that uses the latest technologies to simplify acceptance procedures on transmitter masts. In the Connected Worker model, wearables (data glasses in this case) and Assisted Reality are used together to make processes more productive, working conditions safer for technicians in places that are difficult to access, and the documentation more seamless.  

The pilot project, which A1 implemented with technology partner Nagarro, now provides the first insights from a live operation.  It is so far the only Connected Worker application for outdoor technicians. "We at Nagarro have been working on this technology for a long time during the international development cooperation. These collaborations also include close partnerships with technology and innovation leaders such as Google, Upskill, and Vuzix. Our association with A1 has enabled us to easily implement a PoC within eight weeks," Nagarro Managing Director, Thomas Riedl, recalls the start of the project, "and it very quickly brought the best partners together. In this case it was Google Smart Glass, Upskill with Skylight, and Vuzix M300.”

The digital solution in field trials

The A1 application is designed in such a way that the technical team gets end-to-end support in the maintenance procedures on transmitter masts by live connections from experts and an integrated Assisted Reality software solution.

How does it work?

The A1 maintenance technician operates from his office and is connected to the regional field technician, aka the "Connected Worker," via the Assisted Reality solution. The technician wears the Smart Glass on the transmission mast during his service, allowing him to concentrate "hands-free" on the maintenance procedure and communicate with other colleagues simultaneously.

The approval protocol is processed step by step via a dashboard solution. The advantage: Minor defects that are verified during the process can be rectified directly by the assembly technician and other colleagues at present. If this is not possible, the team creates error documentation and has all the information at hand. Videos and photos are taken with the glasses, and these are further archived for documentation purposes.



Michael Ziermair (Project Lead, A1 Telekom Austria) and Thomas Riedl (MD, Nagarro Austria) showcasing the usecase live. Photo Credits: A1/APA-Fotoservice/ Martin Hörmandinger


The AR solution: Fast, secure, and easy-to-learn

With the use of data glasses and Assisted Reality technologies, the employees involved can now work synchronously to achieve a high-quality and legally valid sign-off procedure. Where it used to be necessary for several experts to be present in person at the same place, the virtual activation simplifies the approval process and focuses only on the virtual gathering. In the case of A1, a high-quality acceptance procedure is now possible in up to a quarter of the time.

The handling of the data glasses has also proven its value with the assembly technicians: The test teams learned to work with the glasses within three days on average. The hardware delivered good results even under difficult weather conditions such as wind and rain.

The basis of the New World of Work

The increasing digitalization of the economy and the possibilities of 5G will change the industrial working world in the long term. Intelligent machines, equipped with sensors & more powerful networks, that have the lowest possible latency times are bringing new production possibilities with them. All in all, it is leading to increased efficiency through cost reductions and increased productivity.

Reinhard Faber, Director Network Strategic Planning at A1: "We have a pioneering project at the start here; one of the best practices for handling new workflows in the age of digitization."

Press Contact Nagarro:

Madeleine Mitrovic, Double-M Marketing & Communications
+43(0) 664/450 99 61; -

About Nagarro

Nagarro drives technology-led business breakthroughs for industry leaders and challengers. When our clients want to move fast and make things, they turn to us.  

Today, we are more than 5,000 experts across 20 countries. Together we form Nagarro, the global services division of Munich-based Allgeier SE.


As a partner to Upskill (Formerly APX Labs), we take our Assisted Reality initiative forward by delivering innovative wearable solutions to global customers across a range of industries including Aerospace, Industrial Manufacturing, Medical Equipment and more.
Thomas Reidl
Interview  with Thomas Riedl, Managing Director at Nagarro Austria.