Modernizing the workshop’s core systems

Leader spotlight

Ganesh Sahai

An Engineering Excellence leader serving as a Global CTO at Nagarro. He has more than 20 years of industry experience and 11 patents to his name. 

Building a modern, scalable foundation for operations in North Pole.

When we held our Fluidic Advisory session, we assessed the workshop, and one theme stood out: essential functions like navigation, production, and scheduling were still running on legacy foundations that had been stretched year after year. They worked, but not at the scale or intelligence the operation now required. 

The mandate was broad but necessary: modernize the architecture, unify metrics, standardize engineering, build a continuous improvement loop, centralize data, and ensure the environment could scale reliably during peak season. 

The transformation

The team began with a full review of legacy systems and their dependencies, then shifted the workshop to a cloud-native, microservices-based architecture with AI built in from the start. Agentic services now manage scheduling, anomaly detection, and automated recovery, reducing operational noise and freeing teams from constant troubleshooting.

Alongside the modernization effort, unified performance metrics, consistent engineering practices, and continuous learning mechanisms were introduced so the entire operation could improve each season. 

The workshop today 

The workshop now runs on a resilient, self-improving foundation. Systems scale predictably, issues surface earlier, and teams focus on higher-value work rather than recovery efforts.