tourism and hospitality solutions

Boosting tech innovation across tourism and hospitality

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Leading the next wave of innovation with 'Fluidic Intelligence'.

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The true essence of tourism and hospitality lies in people serving people. Behind every seamless experience at every touchpoint are dedicated professionals who ensure that infrastructure and amenities operate flawlessly and look impeccable every day. This ensures guest loyalty through memorable stays that encourage return visits. Every team member who interacts with guests directly is a core representative of the brand and an ambassador of the brand promise. Which means, delivering exceptional experiences is vital to set a service apart.
In today’s competitive tourism and hospitality landscape, excellence is defined by distinctive experiences, not standardized processes. Hence, professionals need to invest more time and energy in crafting differentiated experiences, rather than being stuck in routine operations. At Nagarro, we drive a 20% boost in staff productivity that directly translates to enhanced guest loyalty, by using cutting-edge AI to remove operational friction and unlock organizational knowledge. We call this our Fluidic Intelligence approach that combines human, enterprise, and data intelligence to make organizational vision a reality.

Client Speak: Palma Aquarium

"Partnering with Nagarro has enabled us to advance our digital transformation, particularly in the operational aspects of customer service, by improving production processes that were previously very manual and less efficient."

 

— Pilar Santana, CFO, Palma Aquarium
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Client Speak: WebBeds

"The Nagarro team did adapt to our way of working, understanding the challenge they had on their hands and contributing with knowledge and creativity."

 

— Gabriel Pérez Salazar, Director of Engineering, WebBeds

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Client Speak: TUI

"Nagarro has been a trusted partner of TUI for several years. Their team is highly professional, dedicated and always ready to ensure the success of our projects. We greatly appreciate their broad industry experience, adaptability and commitment to excellence."

 

— David Garcia, CIO, TUI Musement

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Client Speak: Palma Aquarium

"Partnering with Nagarro has enabled us to advance our digital transformation, particularly in the operational aspects of customer service, by improving production processes that were previously very manual and less efficient."

 

— Pilar Santana, CFO, Palma Aquarium
Read success story

Client Speak: WebBeds

"The Nagarro team did adapt to our way of working, understanding the challenge they had on their hands and contributing with knowledge and creativity."

 

— Gabriel Pérez Salazar, Director of Engineering, WebBeds

Read success story

Client Speak: TUI

"Nagarro has been a trusted partner of TUI for several years. Their team is highly professional, dedicated and always ready to ensure the success of our projects. We greatly appreciate their broad industry experience, adaptability and commitment to excellence."

 

— David Garcia, CIO, TUI Musement

 

Our vision:
AI-powered customer experiences in Hospitality

 

Turning business vision into reality

The tourism & hospitality industry has already made great advancements in core processes. So much so that, most applications (PMS, GDS, CRM, RMS, CRS, Channel Managers) offer similar functionalities. As this tech ecosystem grows more complex, businesses need a smarter, more integrated strategy.

Nagarro’s tech agnostic approach brings the concept of Fluidic Intelligence to life.  Knowledge flows seamlessly across the organization, creating a strong foundation for Gen AI-powered chatbots and agentic systems to thrive. Achieving this requires strong internal alignment, robust integrations, and data readiness. And our robust and comprehensive set of functionalities and services, that enable you to achieve your vision, quickly and intelligently.
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Enterprise architecture consulting

Our team of seasoned consultants help top level management assess their current strategy, shape AI transformation roadmap and build a business-driven tech informed vision of the future, joining tactical and strategic approaches. We do this while assessing legacy systems and current tools that need to remain operational while the company embraces the AI revolution with clear governance.

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Tech legacy modernization

Legacy systems are users’ most hated yet most needed to guarantee smooth operations in most companies we work with. Nagarro is the tech partner that understands the complexity of those core systems. We are able to enhance them, integrate them with new modules enable new features while designing or implementing the TO BE architecture. We offer custom solutions and work roadmaps catered to your specific needs, conscious that green fields are usually not the starting point.

Tech legacy modernization illustration for Tourism and Hospitality_Nagarro

Orchestration of agentic systems for process automation

As a tech company partnered with the main players in the market, we provide our clients the ability to leverage AI models of choice as per their business needs to be able to profit from all new features the LLM market leaders can offer. As integrations move from APIs to MCPs, Nagarro teams flexibly adopt evolving architectures required during this new transition.



Agentic Systems_Illustration for Tourism and Hospitality solutions_Nagarro

End-to-end services for data platforms

From booking to check-out, we enable our clients to control their data through the customer journey. This unlocks the ability to upsell services best suited to their guests, apply effective segmentation and provides reporting insights. The interaction with data can be chosen via voice, chat, or graphs. Information flows through iPads, mobiles, or desktop devices. Nagarro’s data engineers and data scientists take care of the whole process—from data cleaning to KPIs visualization.

 
End-to-end services for data platforms illustration for Tourism and Hospitality_Nagarro

Why Nagarro?

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With Nagarro as your technology integration partner, you can set clear governance and future-ready architectures tailored to your needs.
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Our deep tourism expertise, combined with strong onshore and offshore technology capabilities, makes us an ideal partner from ideation to implementation and ongoing support.
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By leveraging data platforms aligned with corporate strategic objectives, we empower your teams to adopt best practices, prototype and test new features, and accelerate your go-to-market strategy.

 

Our AI platform: Creating agents to enable transformation

Our Yedai platform provides agentic accelerators that help remove organizational friction.

 

 Learn more

 
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featured success stories view all

  • 1 3

WebBeds API Management Case Study

Optimized the search engine for WebBeds marketplace, helping them manage API requests better.
read success story
WebBeds_API management

A new data & AI-powered PMS for Prinsotel

Driving business growth and higher revenue through real-time information powered by data
read success story
Happy guest using hotel mobile app

AI-powered digitalization for Palma Aquarium Marine Park

Streamlining operations and ensuring customer satisfaction by automating repetitive processes
read success story
Family looking at a big blue fish at Palma Aquarium

Meet our experts

Antoni Aloy_Nagarro-1
Antoni Aloy
Senior Consultant - Tourism
and Cofounder - Nagarro
Marisa Huaynalaya Peralta
Marisa Huaynalaya Peralta
Director
Tourism and Hospitality
Daria Peev_Nagarro
Daria Peev
Principal Consultant
Hospitality
Redefine your tourism and hospitality guest experiences with our technology solutions

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