tourism and hospitality solutions

Boosting tech innovation across tourism and hospitality

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The future of tourism and hospitality is here!

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Is your organization reshaping processes proactively to gain a competitive advantage? At Nagarro, we focus on a fluidic approach across our entire value chain to help clients harness new emerging technologies as well as consolidate our position in mature frameworks of work.

With Nagarro as your tourism and hospitality partner, you can seamlessly implement digital tech solutions, build corporate strategic initiatives or prototype, and quickly test empathetic tools of human-centric design to enhance your internal processes and guest services.

Client Speak: Palma Aquarium

"Partnering with Nagarro has enabled us to advance our digital transformation, particularly in the operational aspects of customer service, by improving production processes that were previously very manual and less efficient."

— Pilar Santana, CFO, Palma Aquarium

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Client Speak: WebBeds

"The Nagarro team did adapt to our way of working, understanding the challenge they had on their hands and contributing with knowledge and creativity."

— Gabriel Pérez Salazar, Director of Engineering, WebBeds

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Client Speak: TUI

"Nagarro has been a trusted partner of TUI for several years. Their team is highly professional, dedicated and always ready to ensure the success of our projects. We greatly appreciate their broad industry experience, adaptability and commitment to excellence."

— David Garcia, CIO, TUI Musement

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Client Speak: Palma Aquarium

— Pilar Santana, CFO, Palma Aquarium

Read success story

Client Speak: WebBeds

"The Nagarro team did adapt to our way of working, understanding the challenge they had on their hands and contributing with knowledge and creativity."

— Gabriel Pérez Salazar, Director of Engineering, WebBeds

Read success story

Client Speak: TUI

— David Garcia, CIO, TUI Musement

Turning business vision into reality

Our experience across diverse travel business functions combined with strong tech capabilities enable digital transformations for tourism & hospitality businesses. At Nagarro, we offer a comprehensive set of functionalities and services that enable seamless AI-powered experience for guests.

Strategy consulting services

Our team of seasoned consultants can help top level management to shape the transformation roadmap and build a business-driven tech informed vision of the future, joining tactical and strategic approaches. We will do this while taking into consideration legacy systems and current tools that need to remain operational while the company embraces the AI revolution.

Tourism and hospitality solutions strategy consulting icon

Single reservation system for hotel ancillaries

We provide a backend system that connects with all the different systems in the hotel to provide managers the full visibility of ancillary reservations made per day. It also controls the prioritization of holiday experiences & outdoors/third party activities to be recommended by AI to guests. This provides full visibility of transactions made in the spa, restaurants, bar, boutique, and any other points of sale in the hotel and helps make informed decisions accordingly.

Connection to guests’ past data

We can connect with the hotel operational core system where we can retrieve all the transactions that a single customer made in the past as baseline information for the AI engine of choice. This requires the hotel to have guest consent on the use of their data to provide personalized recommendations of activities.

Access to new AI models

As a tech company partnered with the main LLM players in the market, we can provide hospitality businesses the ability to choose their AI model of choice as per their business needs including ChatGPT, Claude, and DeepSeek. Our vision is to enable our clients to be able to profit from all new features the LLM market leaders can offer now and in the future.

Access to AI models_Tourism and hospitality solutions by Nagarro

Design the best interface for each customer touchpoint

From reception to welcome, in-room or during check-in, we enable clients to be able to upsell accommodation services best suited to their guests. The interface could be just voice, chat or both, through iPads, mobiles, desktop devices, or IoT offerings. The information available is adjusted to B2C experience or assisted service via contact centre or sales representatives.

Customer experience transformation_Tourism and hospitality solutions by Nagarro

Content curation consulting

We understand the challenges of a hotel's daily operation and the need for content and data to be accurate to avoid guest complaints and operational issues. During implementation, our team works together with marketing teams to empower them to use the best practices that allow efficient AI use.