telecom

Success stories

AI-first transformation: Delivering $12M annual savings

Defined and executed an AI and data strategy for a leading North American telecom and media provider, enabling AI-driven optimization and predictive intelligence across marketing, customer engagement, and operations. Use cases including churn prediction and inventory forecasting improved decision-making, streamlined operations, and accelerated the shift to a smarter, data-driven enterprise.

Secure API monetization: Enabling scalable digital ecosystems

Enabled secure and scalable API monetization for a leading African telecom by implementing OAuth-based security, usage-based billing, and standardized APIs aligned with TM Forum and OpenAPI. Improved developer onboarding, subscription, and approval through automated lifecycle processes. This enabled clients to efficiently manage API usage, prepaid accounts, and rate plans while scaling their API ecosystem.

AI-led QA transformation: 20% improvement in productivity

Designed and operationalized a GenAI-powered test automation solution for a major telecom client. The solution was embedded directly into existing QA workflows and ensured automated test asset generation from business requirements. The result: Significantly less manual effort along with quicker test design and execution.

High-engagement digital super app: Driving ecosystem adoption

Designed and built a scalable B2C super app for a leading African telecom. This super app offers messaging, voice and video, games, music, news, and entertainment through micro-apps and integrated payments. The unified platform has enabled seamless access to a rich digital ecosystem, significantly improving user engagement and cross-service adoption.

Scalable B2B portal: Powering 10,000+ enterprise customers

Engineered a next-generation B2B enterprise portal for one of Europe’s largest telecom providers, unifying connectivity, VPNs, product catalogs, and order fulfillment. The secure, multi-tenant platform supports 12 languages, adaptive workflows, and enterprise-grade security. This allows enterprise customers to seamlessly access and manage 50+ services from a single interface.

Edge AI video analytics: Enhanced worker safety and compliance

Developed an edge AI–based video analytics solution for a leading global Finnish OEM to enhance worker safety. This helped the client monitor safety-gear usage and enforce safe distancing from machinery, with the ability to automatically halt operations when required. Such improvements eliminated any dependency on manual interventions.

Enterprise GenAI virtual assistant: Improved productivity and decision support

Designed an enterprise conversational AI solution for a leading Middle East telco tower company to improve employee efficiency. The on-premise LLM-based virtual assistant supports Operations, Finance, and HR teams. It streamlines workflows while adhering to organizational compliance requirements.

Salesforce Marketing Cloud campaigns: 30% higher engagement, 20% improved conversions

Developed personalized customer journeys and automated campaigns for a leading British MVNO on Salesforce Marketing Cloud. The solution used purchase history and network tenure, with real-time data integration and server-side JavaScript–based recommendations to enable targeted communication and effective campaign tracking.

AI-driven digital signage platform: Enhanced audience engagement

Designed and delivered an intelligent digital signage management platform for a leading US telecom operator. It used computer vision to dynamically adapt content based on real-time audience profiling. The solution enabled context-aware content delivery by identifying the most prominent viewer from the crowd, along with key demographic attributes.

Enterprise AI Factory enablement: Faster, governed GenAI adoption at scale

Enabled an enterprise-wide AI Factory for a leading Middle East telecom to accelerate GenAI adoption across business functions. Delivered multiple MVPs on the client’s enterprise AI platform to validate priority use cases, introduce governed LLM access with privacy controls, and establish a scalable operating model with policy-controlled, department-specific AI agents.

End-to-end digital enablement: Driving engagement and revenue growth

Delivered a highly interactive mobile application for the largest telecom operator in the Middle East, covering the full customer lifecycle. Key capabilities included in-app instant SIM delivery, dynamic self-service, and live chat support. These enhancements led to seamless digital interactions that improved customer engagement, reduced churn, and increased revenue.

JBoss platform modernization: Improved performance and scalability

Led the migration of a legacy JBoss SOA-based platform for a leading UAE telecom operator. The client had reached end-of-vendor support and faced performance, scalability, and security limitations. Our solution delivered a modernized architecture using Red Hat Fuse and Red Hat Process Automation Manager, deployed on the client’s OpenShift container platform. This ensured a more modular, secure, and scalable foundation aligned with microservices and cloud-native practices.

Pre-emptive fault management with ML: Improved service quality and SLA assurance

Developed a framework and analytics solution for pre-emptive fault detection and localization for Europe’s largest telecommunications provider. The platform ingests and processes both batch and streaming logs. This helps data pipelines and ML models to detect anomalies early enough and provide predictive operational insights.

B2B digital platform redesign: Improved customer experience and lead conversion

Defined a project vision to strengthen digital sales and lead generation for a leading Middle East operator through a B2B platform. Led workshops to build a comprehensive business canvas covering problems, solutions, value propositions, metrics, and customer segments. Redesigned the information architecture and visual experience to shift to a more customer-centric model.

Telecom_success-stories_AR-based-tower-inspection

AR–based tower inspection: 50% improvement in field productivity

Delivered an assisted reality–based tower inspection solution for a leading Austrian network operator. This ensured real-time collaboration between field engineers and remote experts using Smart Glasses and guided workflows. The solution reduced inspection errors by over 60% and improved workforce productivity by more than 50%, eliminating the need for on-site specialist visits.

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