Digital transformation is a prime priority for many organizations but they are often constrained with a good proportion of budget being dedicated to running the business. We help our customers reduce their Run The Business (RTB) cost by applying our deep ITSM (IT service management) expertise along with utilizing cutting-edge technologies such as data sciences, machine learning, cloud, DevOps and more. We have developed an agile service delivery model combining best of Scrum and Kanban principles, further backed by industry best practices such as ITIL (Information Technology Infrastructure Library), DevOps etc.
We bring technology innovations, employing our thinking breakthrough philosophy, providing predictable and committed outcomes to our customers spread globally.
Our offerings include:
Consulting & Transformation Services
We provide consulting services starting with existing ecosystem assessment; future roadmap planning to achieve target ecosystem; ITSM consulting – from assessment, implementation and building process framework implementation roadmap; transformational journey consisting of process harmonization, portfolio rationalization, automation.
We provide multilingual 24*7 customer helpdesk, support and functional support to business users.
We provide 24*7 technical helpdesk, system monitoring, system administration and support, operational support, system upkeep and upgrade services.
Our large pool of domain, technology and process experts help support the entire portfolio of applications including mission critical applications round the clock. Our application support framework is aligned with best in class industry practices like ITIL, ASL, Cobit framework to achieve predictable outcomes along with guaranteed cost reduction year-on-year.
Cloud & Infrastructure Support
We provide end to end cloud support services starting from consulting to support on cloud governance, cloud transformation, cloud operations and cloud system maintenance.
We provide customization, administration, integration and support on Industry standard COTS packages/ products, viz. ITSM tools like ServiceNow, OTRS, DevOps tools like Atlassian suite of products (JIRA, Confluence etc.), lifecycle and workflow management tools like HP ALM/QC to niche products like CURAM.