WEBVTT

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two, one and action!

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Hi, I'm Neil Shah. I'm the IT and 
Digital Director at Arriva UK Trains.

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and in this role I look after
things like product management,

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data and BI, delivery,
operational IT.

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So, my name is Kevin Smith.

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I'm Head of Digital Growth at
Arriva UK Trains.

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So, the role of digital growth
is focusing both on the current

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products that we have within
Arriva and how we can grow those

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to meet customer needs and also
how we can bring in new products

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and innovation into the Arriva
business to push our products

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forward.

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Arriva is a pan European
transport provider and our

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vision is to be the passenger
transport mode of choice.

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Our strategy is very much
dependent on two main things.

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One is delivering a best in
class customer experience,

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a digital experience, and the
other one is to enable our

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business to drive business-led,
insight-led decision making

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capabilities.

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As part of this strategic
transformation, we needed a

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partner that could match our
vision, allow us to deliver on

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our ambitions and also a partner
that had the technical

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capability and expertise to help
us deliver some of the key

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technology programs and projects
as part of this transformation.

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As part of that, Nagarro has very
much helped us deliver a central

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data warehouse that can be used
by all of our businesses.

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It can curate and collect data
and information to allow our

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business to use insight, to use
customer data, to use business

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commercial data, to make really
intelligent business-led

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decisions.

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Secondly, we promised to deliver
a best-in-class digital customer

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experience.

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Nagarro's technical engineering
expertise and maturity in way of

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processes and ways of working
has really allowed us to mature

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in this space and deliver some
of the best retail and customer

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apps on the market.

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So far, I think Nagarro have
brought a new level of technical

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expertise to our relationship
and the focus has really been on

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high quality and high delivery.

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So, Nagarro has pushed the ACE
platform to a new level and I

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think it opens up so many more
opportunities for us to improve

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the product we have with our
current clients, but also going

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to market with ACE to sell to
potential new customers as well.

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Working with Nagarro is like
working with a true partner.

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We share the same values, we
share the same passions and our

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people in both organisations are
so like-minded.

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Both organisations believe in
growth, believe in ambition,

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believe in delivering
excellence, and we like to have

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a little bit of fun along the
way too.

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We are very ambitious as a
business to become more

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digitally focused and have the
products that customers are

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wanting and needing.

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We are in a very competitive
marketplace at the moment with

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retailing in the UK, in
particular around apps and

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websites.

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So I think Nagarro's expertise
in getting products to market

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quickly and to deliver high
quality will certainly move us

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all forward in that area.

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The future looks really bright.

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The future looks really exciting
for Arriva.

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We have some really great
digital customer data and

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transformative initiatives in
the pipeline.

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We see our partnership with
Nagarro moving forward as being

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a critical one to allow us to
deliver our business growth, our

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business strategy and our
business values.