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CCM Migration and Automation: Overcoming Pain Points and Best Practices

Wednesday, October 11, 2023
1:00 PM - 2:00 PM ET
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Meet the speakers

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Avi Greenfield
VP of Product Management, CXM
Quadient
Avi Greenfield has over 25 years of experience in leveraging technology solutions to build business value, with a focus on customer communications and content strategy and delivery. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He and his team are responsible for making sure Inspire software and SaaS solutions meet the needs of businesses for managing omnichannel communications to enhance customer engagement and improve experiences across key journeys.
Bill Scheid
Bill Scheid
Integration Architect
Nagarro
Bill Scheid is an Integration Architect providing consulting services for CCM customers in all aspects of a project lifecycle. Bill has worked in the dynamic communications industry for 13 years with experience including – requirements gathering, installations, integration with outside systems, architecting software environments and document development. Bill is certified in multiple Inspire products including Designer, Scaler, and Automation.
Natalie
Natalie Boling
Delivery Manager
Nagarro
Natalie is an experienced Software IT Manager with a demonstrated history of working in the insurance and financial industry. She has strong program management skills in software development, content management, web applications, and integration.
Monique
Monique Cedeno
Solutions Architect
Nagarro
Monique Cedeno has 25+ years of experience delivering business solutions for document processing, customer communications, and content management. As a solutions architect, she is adept at analyzing business needs and processes and leveraging insurance product knowledge and strategic thinking to implement initiatives that streamline operations.
CCM Migration and Automation: Overcoming Pain Points and Best Practices

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