Automating processes with Assisted Reality

Streamlined and agile inspection using Smart Glass

ÖBB-Postbus GmbH is Austria’s largest bus company. It has been part of the ÖBB Group since 2003. The company is a wholly-owned subsidiary of ÖBB-Personenverkehr AG. The business purpose of ÖBB-Postbus GmbH is national and international transport of passengers (approx. 214 million) via regular services as well as occasional transport services.

ÖBB Postbus places order(s) for acquiring new buses or replacing existing buses. Their automotive vehicle inspectors are required to inspect the buses and create acceptance reports. This was done via pre-printed lists/logs in paper format. The inspector performed the entire inspection manually on paper and a separate device was used to capture images and videos. After performing the inspection, the inspectors dedicated many hours to create an acceptance report in which they manually logged all the deficiencies and attached the corresponding images. The entire inspection workflow was tedious, time-consuming, error-prone and poorly streamlined.

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Postbus Inspection App: Efficient information management using Smart Glass

The Smart Glass and web app brought the following features:

  • The Smart Glass app can also be navigated using only voice commands.
  • Deficiencies can be audio recorded in the Smart Glass and get converted from audio to text in the web app.
  • Once the inspection is complete, the clerk can export the entire acceptance report into a PDF report which includes images.
  • Multilingual (German and English) support provided for both the web app and Smart Glass app.
  • Data Sync between Smart Glass app and web app.

Nagarro worked towards the successful implementation of cutting edge Assisted Reality technology through this project to transform with innovative breakthrough. An inspector will be using Smart Glass to conduct bus inspections. A web-based app is also developed for integration with the Smart Glass app to manage captured information.

Web app

The inspector will create work orders in the web app and assign them to the vehicle inspectors. They will also have an option to copy and create multiple work orders. When the operative creates and assigns the work orders to vehicle inspectors, notification emails (one mail for each work order) will be sent to the inspectors (with the clerk in cc), informing them about the assigned work orders.

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The clerk(s) will create work orders in the web app and assign them to the vehicle inspectors. The clerks will also have an option to copy and create multiple work orders. When the clerks create and assign the work orders to vehicle inspectors, notification emails (one mail for each work order) will be sent to the inspectors (with the clerk in cc), informing them about the assigned work orders.

Smart Glass

The inspectors will scan QR code and sync the work orders between the Smart Glass and the web app and then perform the inspection using Smart Glass. The inspector will be able to record (audio) deficiencies (if any) and attach images and videos corresponding to each deficiency.

After the inspection, the inspector will mark the work order as complete on the smart glass and sync the data from the smart glass to the web app. The inspector will then review the work orders on the web app. After the inspector marks a work order as complete, the operative can generate the acceptance report in a secure PDF format.

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Impact to Business

  • Hands-free working through voice command controlled Smart Glass
  • Only one device (Smart Glass) is required to document the defects with sound (audio), image, and video recordings.
  • Relevant documents of the bus acceptance can be uploaded and retrieved in the web app for the work order.
  • Whereas the acceptance report used to take several hours, it can now be generated at the touch of a button thanks to Smart Glass data acquisition.
  • 30% time saving per acceptance, 1/3 more buses can be accepted
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0V9A2752xThe inspection and acceptance of the post buses by the inspectors was massively simplified and shortened by the use of Smart Glasses. In partnership with Nagarro, a solution using the latest Assited Reality technology has been implemented very successfully.

Christian Studnicka, Bus Technican, ÖBB Postbus

Partnership

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