Star Alliance and Nagarro redefine customer journeys with two new solutions

Global airline alliance Star Alliance and digital engineering and technology solutions provider Nagarro are redefining customer journeys with two new digital initiatives.

As part of their digital transformation venture, the parties have announced an upgraded flight-and-fare search user interface (UI) and a single biometric facial recognition system.

During their six years of partnership, the companies have established several solutions to enhance the customer experience.

Star Alliance digital and technology services director Jeremy Drury said: “We enjoy a long-term partnership with Nagarro, as they have always understood our needs and have always delivered the right solution.

“In the world of technology, it is easy to get caught up in the complexity of things, but with Nagarro, there is always more focus on the result, the destination, and how it will better our operations.

“The importance and mutual benefits of this relationship have been proven once more during Covid-19.”

Designed by Nagarro, the UI enables faster sorting and filtering and allow the customer to successfully navigate and get better results.

The single biometric facial recognition system enables passengers to enrol online using a participating member airline’s app.

Travellers can upload their picture and a passport scan, as well as get their identity verified via biometric-recognition services.

Last week, Lufthansa Group (LHG) airlines, Star Alliance founding member Lufthansa, and SWISS announced plans to implement Star Alliance biometrics for selected flights starting this month.

The carriers installed specific infrastructure at Frankfurt and Munich airports.

Last month, Singapore Airlines (SIA) became the launch airline for the digital version of the Star Alliance Connection Service.