connected travel experience

Ushering in the era of Connected Travel

With Connected travel, you enable passengers to book every aspect of their travel experience seamlessly through easy-to-use customer-facing applications.

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Cutting-edge solutions can help streamline daily operations, making them more efficient and effective. By automating tasks and processes, operators can provide a hassle-free travel experience to their passengers as well as free up time and resources to focus on other areas of business.

Nagarro has a variety of solutions available to suit the providers’ specific needs of optimizing operations. We leverage the entire suite of technology and expertise gained through working with customers in different domains and use them all to help make the travel experiences of the connected traveler better. Powered by technology and data, these solutions are bound to provide an enriching experience throughout the entire journey of the passenger.

Through Connected Travel, we aim to make every journey memorable.

Why Connected Travel?

Our vision of Connected Travel is to bring together a suite of solutions consisting of Mobile, IoT, AI, CRM, predictive, subscriptive, and prescriptive analytics, and many more, to help providers offer travelers a smooth and seamless journey.

Sustainable mobility

Offer employee budgets for using public transport and benefit from incentives to meet the challenges of environmental concerns.

Company budget • Subscriptions • Vouchers • Incentives • Multi-modality • ID/Account-based Ticketing

Sustainable mobility_Connected Travel_technology and data

Easy ticketing

Provide appropriate systems and cutting-edge solutions to help travelers book tickets easily.

Travel itineraries • Multi-modality • Mobile ticketing • Virtual smart cards • Loyalty • Offer management • Personalized pricing • Travel deals • Cash management • Revenue split

Ticketing made easy_Connected Travel_technology and data

Targeted marketing

Provide the most contextual advertisements to your travelers and generate more ad revenues for your partners.

Customer profiling • 360-degree marketing • Digital signage platforms • AI-based marketing analytics

targeted marketing_Connected Travel_technology and data

Efficient operations

Leverage the power of technology to make the operations smooth to ensure on-time service.

Predictive maintenance • Smart maintenance • Condition-based maintenance • Digital fleet management • Disruptions scheduling

Efficient Operations_Connected Travel_technology and data

Streamlined communication

Keep travelers updated and provide alternative options with information coming from all connected transport providers.

Disruption communication • Map view • Real-time information on disruptions, delays, & cancellations • Station orientation & guidance • Promos & special events • Alternative route search

Streamlined communication_Connected Travel_technology and data

Comfortable travel

Enable travelers to upgrade seat, get assistance in case impaired, easily book meals, and access ancillaries and entertainment mediums.

Seating comfort & preferences • On-board sales & communication • Seat upgrades • Meals • Ancillaries • Entertainment • Luggage management

Comfortable travel_ Connected Travel_technology and data

Happy traveler

Customer satisfaction and retention ensured direct (via mobile app) and indirect (via social media) communication with travelers for feedback and complaints.

Customer satisfaction • Compensations • Pre/Post trip payments • Incident management • Customer feedback • Cancel • Rebook • Refund • Flexible subscriptions • Simplified fare rules

Customer satisfaction_Connected Travel_technology and data

Our solutions for Connected Travel

We work with clients across hundreds of use cases to create tailored technology solutions for businesses.

Integrated Mobility Platform

Develop smart mobility ecosystems with this platform to enable seamless intermodal travel (by combining new and shared mobility services, and public transport, in regional, metropolitan, and rural areas).

Xi/Xo | Geo-fencing | IoT
Account-based ticketing
Door-to-door journeys| On-demand | First/Last mile
Travel budget for corporate employees
Mobile wallet
Ecommerce

extended reality solutions for Connected Travel

Extended Reality (XR) solutions

Leverage our XR solutions to automate processes and provide fast, efficient, and accurate information to customers.

Smart vehicle inspection
Automated photo, videos, and text generation
Voice commands
Work order management
Maintenance reports

sales and travel offers for Connected Travel

Sales & travel offers platform

Efficiently maintain control of your stock and pricing while serving tickets to various types of customers through multiple channels.

Orders & tickets generation
Best fare computation
Fare management
Inventory & seat management
Payment integration
Cash management
Revenue management

Business intelligence and reporting platform

Get unified insights on the efficiency and profitability of your company with reconciliated KPIs. Nagarro BI and Reporting will enable you to reach your sustainability goals.

Instant access to data-driven information
Actionable insights
Audit reporting
Sustainability KPIs
Data-informed decisions
Artificial intelligence

accessibility and orientation for Connected Travel_

Accessibility and orientation solution

Provide visually challenged people navigation inside major public infrastructure with this one-of-a-kind Assisted Reality-based navigation solution that uses geomagnetic fields.

Accessibility, autonomy, and safety
Orientation and navigation
Live Maps
AR/VR

Loyalty & subscriptions platform

Gain and retain customers in the long run by leveraging this important marketing tool that comes with a proven CRM system.

Subscriptions
Point accrual management
Fidelity program/rewards
Customer segmentation
ID/Accounts
Marketing automation
Sentiment analysis

Digital signage platform

Provide dynamic advertisements on screens present at the station for a targeted, segmented audience via this platform that leverages 360-degree marketing analytics.

Targeted marketing campaigns
Personalized marketing
Marketing and advertisement automation

“It is always a challenge to provide something new to users when you have to modify multiple systems to launch a new service or product. The main goal of starting to work with Omnitiq was to rely upon the standard features of a platform for most of our needs and add specialized features how we want – processes, pricing, after sales, etc. We wanted a way to focus on specific business requirements while avoiding major development efforts for standard distribution functionality.”

Dr. Hubert Kreutzmann

Principal Consultant, Omnichannel Ticketing, DB Systel GmbH

Success stories

DB Vertrieb
Travio (Check-in/Be-out)

Using the Integrated Mobility Platform as the back-end technology, Nagarro and DB Systel created Travio, an award-wining check-in/be-out solution, that allows customers to enter a public transit system with a valid ticket and just travel. The solution recognizes that the customer has entered and exited the system, thereby billing them monthly through an automatic process. The best prices are automatically calculated for the customer, either on a trip-by-trip or monthly basis. The solution provides the backend for customer management/customer care, payment, and billing.

ÖBB Postbus
Smart Maintenance

Nagarro helped ÖBB Postbus develop a breakthrough inspection solution by implementing cutting-edge Assisted Reality technology using smart glasses that eliminated manual inspection of new buses. An inspector can now easily conduct bus inspections in a handsfree manner using smart-glasses and voice commands, cutting down acceptance time by 30%. The project was awarded with TÜV Science Award and the eAward for developing one of the most innovative solutions in operations and maintenance.

Assited reality using smart glasses to eliminate manual inspection

DB Regio Bus
Wohin Du Willst

DB Regio Bus’s app Wohin Du Willst (Wherever You Want To Go) ensures that passengers can always see the array of mobility options available in their region and beyond. With different pricings, timetables, tariffs, and operators, the app was not able to manage pricing, ticket booking, and payment capabilities. The Integrated Mobility Platform provided the backend solution to sell bus tickets through the app, importing multiple pricing catalogues (with zones, stops, and tariffs) and providing valid offers for chosen routes (station to station). The integrated mobility platform successfully supplies the ticket to the customer through the Wohin Du Willst app.

Upstream
Accessibility Solution

Nagarro experts evaluated and leveraged digital assistants like smart glasses as an orientation aid for the visually disabled. During the pilot project, Upstream used Smart Glass technology powered by Low Energy Beacons for indoor positioning and navigation to build a smart solution for safe mobility. The solution uses a CMS that enables useful features like POIs, audio cues, heads-up information, weather forecasts, and other important insights.

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