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Chatbots and Live Agents: Future allies set to transform customer experience

Creating delightful customer experiences and retaining delighted customers are crucial to continued success in any business—and it is a sustained process. In this technology-centric era where a disgruntled customer can adversely impact both the ...

Are you ready to embrace digital with MASA?

MASA (Mesh App and Service Architecture) is a relatively new architectural model that was introduced in Gartner’s Top 10 Strategic Technology Trends for 20171. It’s a design of solutions that links mobile apps, desktop apps, web apps, and IoT apps; ...

Rise of PaaS: Game changer in cloud evolution

Platform as a Service(PaaS) is one area in cloud computing that had been widely overlooked by developers and analysts for a long time. That is no longer the case though. A recent study by Forbes estimates that the PaaS market will reach $7.5 billion ...

A quick guide to serverless computing platforms

Serverless computing (as the name suggests) allows you to build and run applications without the help of servers. There is no additional need to maintain infrastructures, servers, or other overheads for deployment of the application onto the servers ...

Digital Tsunami to Digital Nirvana: Transform through enterprise architecture

Digital forces will steer the world in 2020. The Nexus of Forces—the convergence of mobile, social, cloud and information—has become the platform of digital business. For enterprises, this is more of a journey from being traditional to digital, ...

Agile ‘Sins’: How to avoid these 5 product owner anti-patterns in Scrum?

The product owner in a scrum team is the voice of the customer, entrusted with the responsibility of maximizing business value by carefully formulating, prioritizing, and communicating requirements with relevant inputs from stakeholders. However, ...

AI testing? Quality criteria for machine learning

AI and machine learning are revolutionizing our world. Personalized product recommendations, natural language processing and face recognition have found their way into our daily lives. In other applications, using artificial intelligence and machine ...

Adventures in deep learning: The land of IoT

Big data and information: Machines are increasingly fitted with different kinds of sensors. This sensor information is at the core of the IoT revolution that we are finding ourselves in. A simple machine can have hundreds of sensors, and the most ...

4 key factors to consider when testing blockchain applications

A blockchain is a continuously growing list of records, called blocks, which are linked and secured using cryptography. Some examples include Bitcoin, Ripple, Ethereum. Each block typically contains a hash pointer as a link to a previous block, a ...

Applying a security first approach to product engineering

Whether it is personal banking, accessing government services, controlling the heating system in our homes or running our relationships, we are increasingly dependent on software applications to run our daily lives. The impact of any associated ...
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