Customer Case Study
In the financial services industry, competitive differences are in the processes, not the products. Nagarro surpassed every other vendor we talked to in terms of understanding how to approach our challenges and achieve our business goals.
Gerardo Morales, Project Manager, Patrimonio Hipotecaria, Mexico
Capture Market Opportunity
Rapid Growth Overtaxing Homegrown Applications
Patrimonio, a 15-year-old company with 17 regional branches, is considered one of Mexico’s most efficient and technologically advanced financial companies. However, the company’s double-digit annual growth over the past several years was beginning to overtax its complex array of more than 20 homegrown internal applications. To enable continued growth and competitive advantage, Patrimonio needed to make a complete shift to SAP’s more flexible and robust platform while integrating with existing Microsoft and IBM business applications.
- Current collection of homegrown systems threatening to stall growth and competitive opportunities
- Needed complete overhaul to a new enterprise resource planning system to integrate and analyze customer data, as well and handle accounting processes on a much larger scale
- Needed new internal software platform for rapid and flexible development of new applications and services to meet growing customer demands
Nagarro SAP Consulting Services
After an intensive search process, Patrimonio hired Nagarro’s SAP Consulting Services to oversee complete SAP architecture, development, implementation and SAP BASIS administration services across the SAP platform. Nagarro will build ten new SAP-based process automation systems as part of this engagement, as well as additional SAP-based applications as needed.
With its new SAP-based ERP system and process automation applications, Patrimonio, which now manages approximately 40,000 mortgages, will have the capacity to efficiently handle at least 500,000 mortgages without system delays or inconsistencies in customer data. Patrimonio is poised to capture additional market share by working with Nagarro on innovative new processes and products delivered through the SAP platform.
Key Business Benefits:
- More than 12-fold increase in overall system capacity
- Able to quickly and efficiently develop competitive products and services based on newest SAP platforms
- Streamlined data for faster, more efficient customer service and sales processes
- Integrated with existing legacy platforms