CUSTOMER CASE STUDY
Nagarro brings an unexpected level of insight and creativity to each project. Nagarro has impressed us with the ability to translate our big picture concepts into concrete deliverables that address our core business needs.
Eric Thrailkill CIO, AmSurg Corporation
Healthcare and Life Sciences
Improve Customer Experiences, Streamline Processes Through Collaboration
Distributed Physicians’ Network Needed Timely,
As partner to a growing network of physicians, AmSurg ensures high-quality, cost-effective patient care for the many common procedures handled at its surgery centers. In order to achieve this, AmSurg must keep its physicians’ network up to date on current clinical and operational best practices. Historically, AmSurg field staff has used phone, email and in-person communications to support its network of partner physicians located in 33 states across the US. However, the volume of data that needed to be shared with physicians was becoming too large and too complex to convey without the use of additional tools. Adding to the challenge, the physicians in the network had varying levels of technology experience, making it difficult to find a one-size-fits-all solution.
A Self-Service Physicians’ Portal Built
on Microsoft SharePoint 2010
Nagarro’s SharePoint Consulting Services team worked with AmSurg to create PartnerConnect, an online portal designed to enable physicians and field staff to access critical data in a self-service model. Through PartnerConnect, physicians now receive information on the most beneficial clinical best practices. PartnerConnect also contains real-time financial information for each surgery center, and provides a timely way for AmSurg to share company news and updates. In addition, PartnerConnect contains online videos and other educational tools that enable AmSurg field staff to communicate complex information to physicians clearly and consistently, either remotely or in person, depending on the physicians’ needs.
PartnerConnect Streamlines Communications,
Increases Collaboration, and Boosts Efficiency
Nagarro’s team of SharePoint experts successfully transitioned AmSurg away from labor-intensive, hands-on practices to an efficient, reliable online self-service business model. By streamlining its partner communication processes, AmSurg is able to promote clinical best practices and improve internal efficiency to optimize overall patient care. As a result, AmSurg can now focus on building out additional technology tools for clinical staff and patients while expanding the reach of its network.