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AmSurg – A Self–Service Physicians’ Portal Built on SharePoint
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“When AmSurg selected Nagarro as a software development partner, we knew we were gaining access to exceptional technical talent. Through our work together, we have discovered that Nagarro also brings an unexpected level of insight and creativity to each project.Nagarro has impressed us with the ability to translate our big picture concepts into concrete deliverables that address our core business needs.”
Eric Thrailkill, CIO, AmSurg Corporation
The Customer: AmSurg Corporation
AmSurg Corporation is the nationally recognized leader in the development, management and operation of outpatient surgery centers. A publicly-held company partnering with more than 1,200 physicians at more than 200 outpatient surgery centers across the United States, AmSurg surgery centers provide innovative operational, clinical and strategic services that increase the quality, affordability and satisfaction levels of its patient care.
The Challenge: Distributed Physicians' Network Needed Timely, Consistent Communications
As partner to a growing network of physicians, AmSurg ensures high-quality, cost-effective patient care for the many common procedures handled at its surgery centers. In order to achieve this, AmSurg must keep its physicians' network up to date on current clinical and operational best practices. Historically, AmSurg field staff has used phone, email and in-person communications to support its network of partner physicians located in 33 states across the US. However, the volume of data that needed to be shared with physicians was becoming too large and too complex to convey without the use of additional tools. Adding to the challenge, the physicians in the network had varying levels of technology experience, making it difficult to find a one-size-fits-all solution.
- Geographically distributed network of partner physicians needed consistent, ongoing and timely communications
- Volume of clinical, financial and operational data was growing too large for field staff to convey to physicians without additional support tools
- Partner physicians had disparate levels of technology adoption, necessitating a variety of communication methods in order to reach all partners in the network
The Solution: Nagarro SharePoint Consulting Services
Nagarro's SharePoint Consulting Services team brought its expertise to AmSurg's vision for PartnerConnect, an online portal designed to enable physicians and field staff to access critical data in a self-service model. Through PartnerConnect, physicians now receive information on the most beneficial clinical best practices. PartnerConnect also contains real-time financial information for each surgery center, and provides a timely way for AmSurg to share company news and updates. In addition, PartnerConnect contains online videos and other educational tools that enable AmSurg field staff to communicate complex information to physicians clearly and consistently, either remotely or in person, depending on the physicians' needs.
Technology Environment:
- Microsoft SharePoint 2010
- Microsoft .NET
Results: Partner Connect Portal Streamlines Communications and Boosts Efficiency
Nagarro's team of SharePoint experts successfully transitioned AmSurg away from laborintensive, hands-on practices to an efficient, reliable online self-service business model. By streamlining its partner communication processes, AmSurg is now able to focus on building out additional technology tools for clinical staff and patients while expanding the reach of its network.
Key Business Benefits
- Raised the quality of care and patient satisfaction across all AmSurg centers
- Eliminated manual, paper-based processes, allowing physicians real-time online access to critical financial and reporting data
- Reduced inbound inquiries from physicians, allowing AmSurg operations team to focus on proactive projects
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